When authors see a negative review, their first knee-jerk
reaction is to curl up in a ball and cry. If they can contact the reviewer,
they might even request the review be removed. Let’s talk about why this is not
a good idea.
I had this happen to me earlier this year. I wrote a 2-star
review on a book that broke down why I personally did not like the book. The
author asked me to remove the review and I made the mistake of doing so. It is
now a policy on my site to never remove a review again. Why? Because negative
reviews aren’t bad.
In the short amount of time the review was live on my site,
it attracted a lot of attention. Maybe it was because I rarely post 2-star
reviews. No matter the reason, I was told by several people they wanted to buy
the book and check it out for themselves as the idea of the book itself
intrigued them. Once they discovered the review had been removed, they
immediately backpedaled, took note of the author, and immediately decided to
never read any of their books again. So the removal of that review hurt the
author more than they know.
What authors need to keep in mind is that a review is the opinion of a single person. The book
wasn’t my cup of tea and I said so right out. However, it had a lot of positive
reviews across the board and I admitted I was obviously the odd man out and the
book should be looked into.
In a discussion that ensued after I commented on removing
the review to a group of writers, I learned something. Most people, when
they’re looking at an indie author, ignore the 5-star and 1-star reviews. They
go looking specifically for the 4, 3, and 2-star reviews. Why? Because they see
those as the most HONEST reviews of the group. They love the 2-star reviews
because they can scan why the readers gave the book that rating. If someone
mentioned they didn’t like it because of certain scenes, but those same scenes
don’t bother the potential reader, then they’re more likely to buy the book and
read it. However, if someone mentions something like animal cruelty, and the
potential reader agrees with that statement, then they know to steer clear. Same
goes with comments about excessive errors in the book. Readers will steer clear
of those as well. The only time they will overlook those is if the review goes
on to state that the story line was still so amazing, it was worth it.
Unfortunately, that rarely happens. Very few authors are talented enough to
overcome that one.
So while a 2-star rating might stab at the author’s heart,
NEVER request the reviewer remove the review. NEVER get into an argument with
the reviewer over it. Let it stand on its own merits. While it might sting, you
never know when what the person said in that review is the exact thing that makes
someone buy your book. Those so-called “negative” reviews hold more power than
you realize, and it’s not all bad.